Case Management

A core eGlobalTech competency is the analysis, design and implementation of case management solutions. Our services respond to business needs common to both commercial and federal entities, which are experiencing:

Exceedingly long durations to approve or resolve issues; Ballooning backlogs in processing case inventory; An inability to manage work assignments either by priority or workload; Inconsistent decisions due to an inability to access knowledge of similar issues or regulations; Incorrect resolution due to inaccurate or incomplete information; A need to do more with equal or fewer resources.

Our approach maintains focus on the client specific requirements, outcome-based performance objectives, and IT security needs. For Federal clients, eeGlobalTech offers in-depth knowledge of the Department of Justice's case management direction, which provides a high-level "blue print" and standards to guide federal litigation procedures, case management processes, and associated investments in information technology.

Key differentiators in eGlobalTech's approach include our in-depth market analysis of all commercial case management solutions, familiarity with Government case management solutions, and a comprehensive understanding of case management solution functionality, such as:

• Case Tracking & Monitoring
• eFiling
• eService
• eDiscovery
• Document Management
• Scanning
• Records Retention & Repository

Our case management configuration expertise includes: Workload Management Event Management Calendaring/Ticklers Mail/Correspondence Tracking Time Recording Contact Management Electronic development of briefs/orders FOIA Tracking